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Resources and Support

How to use your Customer Portal

Your special, password-protected “website within our website” is designed to assist you in doing business with us. Now that you have this powerful tool, let’s get started. This special service was designed to be user friendly and make it easier to do business with us. Please know that this certainly does not replace our personalized service, so feel free to call us anytime.

Using your Customer Portal is easy:

Once you’ve entered the Customer Portal, allow us to give you a tour. On the front page you’ll find a special greeting with as well as several useful tools:

  • Request An Estimate, For New Jobs You Want Quoted:

    If you have a new job you’d like us to price, go to the Request An Estimate section of your Customer Portal. All you have to do is enter the job specifications, submit the request and we’ll respond in a timely manner.

  • Place A New Order, Sending A New Job For Production:

    When sending a new job for production, you just need to complete the job specifications. We’ll acknowledge receipt of the order, produce the job and deliver it to your door or prepare it for pickup.

  • Send A File, Upload A Large File To Us:

    The Send A File feature is possibly one of our biggest time-saving features. From here, you can send us a file, up to one gigabyte, and we’ll be on the other end ready to handle the job. While e-mail is convenient, sometimes files can transfer incorrectly, or a file is too large. We recommend that you compress your larger files prior to sending them.

  • Order Approval

    If your company requires approval on orders placed, we can take care of that, as well. Just let us know which users need approval or order access. When an order is placed, an e-mail will be sent to the approver which they can then approve or deny. Once they do, an e-mail will be sent to the employee who placed the order to let them know if the order was approved.

    Do you have multiple approvers and order placers in your company? No problem, we can set up your order approval process any way that works best for your company, including associating specific employees with specific approvers.

  • Order History

    View all of your past orders in one convenient location with Order History. If you frequently place the same order, you can reorder simply by selecting the past order from the history, choosing a quantity and clicking the reorder button.

  • Document Library, Order Business Cards, Etc.:

    Your Document Library is a collection of your frequently ordered documents that we’ve uploaded. From here you’ll be able to view past orders and quickly place reorders by simply entering a quantity. The forms are already completed with your contact information. We can also track inventory that we keep in stock for you in our store.

Want to learn more about our Customer Portal?